signageOS recently launched Device Management Solutions for uniformed management of any digital signage or AV device.
signageOS’ Device Management Solutions encompass a variety of technologies to offer an easy, uniformed method to device management that covers every scenario. Currently, signageOS Device Management Solutions utilize two primary methods:
- Cloud Control App (CCA)
- Cloud Control Device (CCD)
This post will explore the Cloud Control Device functionality and use cases.
Hello world, meet the Cloud Control Device!
The CCD is a small device engineered by signageOS to enable instant cloud management, monitoring, and troubleshooting of AV devices. There are two methods of usage with the Cloud Control Device:
- Connect the CCD to any device via serial (RS-232) port for instant cloud management over that specific device.
- Connect the CCD to any LAN (local area network) via ethernet for instant cloud management over multiple devices within that LAN.
The CCD connects to the device or devices and reports to the signageOS device management console. The signageOS device management console provides a uniformed user interface to manage and monitor all devices easily and quickly.
CCD can manage your entire network, remotely.
Field-deployed devices are not easy to manage and near impossible to diagnose and troubleshoot remotely. When any device within a network experiences issues that result in downtime, the company(s) responsible for the maintenance and upkeep of that device have few options for diagnosing the issue and controlling those devices. Devices fail for a multitude of reasons and can cost companies thousands to diagnose and correct the issue.
This is where the signageOS Cloud Control Device comes in. The CCD can be deployed during the installation of the device network to ensure control over devices within that network regardless of the device type, state, or location. View the status of the entire network and retrieve vital information regarding the connected devices like:
- Firmware Version
- Serial Number
- MAC Address
- Display, Temperature, and Timer Status
- Input Sources
- And much more!
Additionally, retrieve management functionality over the device for commands like:
- WoL (Wake on LAN)
- IR Lock Status
- Change Input Source
- FW Version Changes
- Switch to CMS, Media Player, PDF viewer, etc.
- Timer settings
- And much more!
Changing the traditional approach!
Determining the root cause of errors within your network is not easy. Traditionally, companies had very few options for handling these types of problems. There are two main options for resolving these issues:
Send someone to the physical location of the devices to manually troubleshoot and resolve the issue using some control software that was provided by the device manufacturer. Usually the company responsible for the maintenance of the device is not in the same exact location as the network of devices itself. This is not only expensive and time-consuming but highly inefficient.
Gain access to the end-customer's network via VPN or connect the locations together through a VPN to enable device management which would then require the additional software to control each device within the network. This complicated method presents many points of weakness for all parties involved.
Each of these options are less than ideal and leave plenty of room for new and innovative improvements to this outmoded problem.
Let’s see it in action!
Real-world Use Case
Let’s say the devices on a CMS customer’s network goes down. The CMS and systems integrator do not have any information on the state of the devices except that they are not pinging the server. The CMS company, from their device reporting, cannot resolve the issue and the systems integration company can only see that the entire network is notw down. Someone must go to the physical location to troubleshoot and diagnose the problem.
Now, let’s say a CCD was connected to the LAN when the device network was deployed. Many devices within the network go dark and are no longer pinging the server. Through the CCD, the systems integrator can for example, use Wake On LAN (WOL), to turn the devices back on and then retrieve diagnostics information on why the devices changed state. No personnel deployment or VPN setup requirement with additional software to diagnose the issue, saving you tremendous amounts of time and money.
The CCD’s remote management functionality offers tremendous potential for managed solutions companies and system integrators against current solutions. signageOS Device Management Solutions provides companies with a new way to save time and team resources by incorporating robust, uniformed device management into your network. This technology opens the door to new and improved processes and business models for remote device management that were previously impossible.